No warranty is made regarding the accuracy of the product information or pricing on this site. We reserve the right to refuse any sale.

Shipping

We ship by UPS. Most products ship the same day if your order is received before 11:00 AM Mountain Time Zone. UPS Next Day Air, 2nd Day Air, 3-Day Select, Ground, and Standard to Canada service is available. UPS is responsible for items lost in shipping, damaged in shipping, or items they show as being delivered but you didn't receive. We are not reponsible for the UPS shipping time in transit guarantee.

Returns

All returns must be pre-authorized by us and returned within 30 days of initial purchase. Original shipping fees are not refunded and a 25% re-stock fee applies. Please note that NO refunds are available on parts that have been installed or used. Returned parts must be in new and un-used condition and in their original part boxes with all included accessories, instructions, etc.

Warranty Claims

Please note that if a product is installed correctly, having to process a warranty claim is rare. Most of our customers who choose to install their products on their own have little difficulty and are quite happy with the results.

In the event your thermostat should fail within the warranty period, notify us of your claim. All warranty claims must be pre-authorized by us. We will then email you with a return number and the appropriate mailing or shipping address.  Simply ship the defective unit to us as well as a prepaid UPS return label and we will send you a replacement.

We do not process warranty claims for any part other than thermostats purchased from us.

We are happy to inform you that you can always get free technical support from us via email for any part purchased, as well as purchase any replacement parts for products you have bought here. Simply contact us by email and we will assist you.